FAQ

We have made some major server changes in september 2014 after which some of the user accounts are facing login issues. Try resetting the password, if it does not work, make new fresh account. If you were able to login after September 2014 and are not able to login now check the steps below:

To sign in to your account, you can enter either your username or the email address you used to register. Your password is also required.

Here is the login/register page.

For any sign in issues, please check the steps below:

If Your Username, Email Address, or Password Is Not Being Accepted Make sure that the email address you're using is the one attached to your account.

Be sure you're signing in with your username.

Try resetting your password.

Try accessing the site with a different web browser.

If You Receive an Error Message about Your Username or Email Address Being Invalid You may not have registered for an account. ​You can register here.

Contact iTokri Support if you still have issues. Include your full name and any other identifying information to help us find your account, and we'll be happy to help out.

You can report a problem with your order by contacting our customer support here

You can also reply to the order confirmation mail you received.

All/any of the mails dropped on our customer mail id helloji@itokri.com comes to a central inbox from were they are routed to respective departments.

You shall surely get a email reply within 1 business day of raising a issue.

Its simple! Please drop us a mail at helloji@itokri.com with your order number or simply reply to the any mail received from the iTokri team with details of your request. Our team shall get back to you at the earliest.

We would also like you to go through our refund/replacement policy first.

If you have already generated your refund request and waiting for refund, please reply back to the email you received from iTokri to know refund status.

​How do I redeem an iTokri Gift Card?

An iTokri account is required to redeem your Gift Card. If you don’t already have an account, register here.

If you received a gift card via email, the email includes a gift card code which can be applied on the checkout page.

This balance will automatically be applied to any future purchases on iTokri . Keep the code safe for future purchase, if balance is remaining.

How do I make a purchase with my gift card balance? Can I place an order using my gift card balance and other modes of payments?

If your gift card balance doesn't cover your entire order, you'll need to pay the remaining balance with your credit card and other modes of payments.

Why isn’t my redeem code being accepted?

If your redeem code isn’t being accepted, make sure that your code has 16 characters in this format: XXXX-XXXX-XXXX-XXXX

If it doesn't, you’ll need to contact the purchaser of your card to obtain the correct redeem code. For security reasons, we’re unable to look up redeem codes. Gift card code is attached to the email id used to make a gift card order.

If you’re having trouble redeeming or using your gift card, please contact Support and include your redeem code. We’ll be happy to look into it for you!

My gift card balance wasn’t applied during checkout.

Unfortunately, we’re unable to apply a gift card balance to a completed order. If you’d like to use your gift card toward an item you’ve already purchased, you would need to cancel your initial order and get the item relisted. Then, you could resubmit your order using your gift card balance.

You can contact us here to make a cancellation request.

You’ll need to get in touch with the purchaser of your gift card.

For security reasons, we’re unable to look up gift card redeem codes. Gift card code is attached to the email id used to make a gift card order.

Terms of Use

Shipping Policy

International Shipping & Payments policy

Payment Policy

Return and Cancellation policy

Bulk Order Policy

Your purchase on iTokri is super secure and covered under our "7 Day Refund/Replacement Guarantee" You can read more here

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