What is the 7 Day Refund/Replacement Guarantee?
All products sold at iTokri.com are covered under our 7 Day Refund/Replacement Guarantee.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food,
Orders shipped outside India are non-returnable in any situation. Confirming an order with us would state as your confirmation/agreement of our terms and conditions regarding returns and refunds "ás is'' Once the order is delivered to your destination mentioned in your order details, no claims of cancellation or refunds / exchange is entertained if shipment is delivered outside of India, irrespective of the mode of payment.
Additional non-returnable items:
Gift cards, health and personal care items
In order to get a defective/unused item replaced :
Contact Customer Care via the Contact Us Page, or drop a mail at helloji@itokri.com or call us on 0751-4012029, within 7 days from the date of delivery.
The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by iTokri.
Products below Rs. 300 will not be entitled for returns.
How can i get a refund?
if you are unhappy with your purchase and want a refund, please write us at
helloji@itokri.com and we will process your refund within 7 days of receiving the products back at our warehouse.
How do I cancel an order on iTokri.com? Alternatively, how do I return a product ordered on iTokri.com?
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 7 Day Replacement Guarantee above. We hope you understand that we can process refunds only after the product is received in our warehouse in good condition and in the original shipping box.
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
Can I cancel / return a part of the order?
Yes, you can cancel / return a part of your order. Write to us at
helloji@itokri.com with your order number.
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