Does iTokri.com deliver internationally?
Yes. We deliver internationally to more than 150 Countries worldwide with DHL - Express and EMS ( India Speedpost) as our logistic partners. You may select your preferred shipping mode on the checkout page. While placing your order, the shipping rate calculator will automatically show the price indicating that this facility is available in your country.
How do i contact iTokri customer support?
Drop us a mail at email@example.com to contact iTokri team. We shall reply by the next working day. You can also contact us by clicking here
Can i trust you guys for my order. Are you guys real?
We are very real :) flesh and blood and lots more! iTokri is one of the most loved and trusted organisations to buy handmade products from India. We are exclusive partners with the pioneers of Indian Handicrafts sector like Dastkar etc. We also work with many Non- profits like Jugaad, Blue Mango Trust and many more.You can read 100's of awesome reviews on our facebook page here from customers all around the globe. You can also check reviews here on third party platform and on social reviews page. We would love to hear from you if you have any query :) drop us a mail at firstname.lastname@example.org
Do i need to create a account/sign-up for making an order?
Yes. It's mandatory to create an account, to keep internet spam and bots out of the way. It makes your purchase safe and secure.
How long does it take to ship a product internationally?
All the products you see on the website are available in stock. We list products which are immediately available for shipping. Once the payment is confirmed, we dispatch products within 24 hours and share tracking details with you.
How do I place an order for destination other than India?
STEP 1: Add items to your cart.
STEP 2: Proceed to next step and fill your shipping and billing address.
STEP 4: Shipping calculator will automatically calculate shipping charges to your
destination and it will be added to your order value automatically.
STEP 3: Check "Paypal (only for customers purchasing from outside India)" as payment mode.
STEP 4: Confirm your order and a tentative order will be placed.
STEP 5: We will now send you a Paypal Invoice which can be paid by any international credit/debit card.
STEP 6: Upon confirmation of Payments via Paypal, we'll dispatch the goods in your order, by your selected preferred mode of shipping within next 24 hours and update tracking information.
STEP 7: You receive the goods and leave us a lovely review :)
Are there some items which are restricted for international shipments?
Yes. Items like cosmetics or Silver/gold jewellery is restricted for international shipments. To know more about it drop a mail at email@example.com and we can let you know if there are items in your order which are restricted for your country. But usually most of the items we sell are accepted for international shipments. You can go ahead and make your order; we'll let you know if there are any items of such nature.
How do you calculate shipping charges?
Shipping charges are calculated on total weight of products in your cart. More products in your cart means more weight of your order. Shipping rates increase per half a kilogram.
Can i get lower shipping rates?
More weight in your order will ensure lower shipping rates. All shipping companies charge less on increasing weight. It's a simple formula... more the weight...less the shipping rate.
Can you hold my order?
Yes. Once the order is paid for we can hold it till you want us to.
What are available modes of payments?
You can pay for your orders through International Credit Card via Paypal or direct bank transfer. All on-line payments are secured.
My payment has failed! What shall I do now?
Keep calm and mail us at firstname.lastname@example.org with your order ID and let us look into the matter. It happens sometimes due to various reasons. Just relax! We will find a way to make you pay!
Why are shipping charges too high?
Unfortunately, we live in a strange world with so many unnecessary borders and taxes! We can't control international shipping charges. We charge as per actual rates, and have negotiated for the best possible rates.
What if there are any local taxes/custom charges for my order when it reaches me?
We cannot make sure how custom authorities in your country would act upon seeing awesome stuff from itokri! If there are any extra charges at local customs you need to take care of them when goods are delivered to you. We’ll surely assist you all the way.
How will you deal with custom delays?
We keep personal track of all the international shipments. We push hard to avoid delays. If there are some unavoidable situations we expect you to be patient and let us handle the case.
Can I gift wrap the order?